+Your HOTELBOX gives you
HOTELBOX includes 1 or 2 nights in a selected hotel in a double/twin room for 2 people plus a meal voucher which can be used to pay for your breakfast and dinner.
+Can I gift my HOTELBOX to a family or friend?
Yes, it can be gifted so long as it has not been used.
+Can I use my HOTELBOX towards an existing hotel booking?
+Who is the issuer of the holiday plus voucher programme?
The holiday plus voucher programme is being issued and distributed by Connex UK & Ireland Ltd.
+Where can I purchase HOTELBOX?
HOTELBOX is available through selected retail outlets.
You can submit your booking request online here
Steps as follows:
- Choose your hotel.
- Enter your voucher code.
- You will receive a reply via email advising whether the hotel has availability for your chosen date. The hotel may provide alternative dates if your chosen date is not available.
- Click on the link included in the email to confirm your booking.
- You will automatically receive your booking confirmation and HOTELBOX voucher via email. If you do not receive this within 48 hours, please contact firstname.lastname@example.org and we will assist you.
- You must present your booking confirmation and HOTELBOX voucher upon arrival at the hotel.
Booking requests can be submitted within 6 weeks of travel.
+Do I need to mention that I have a HOTELBOX hotel voucher when making a reservation on the phone?
Yes, please call your preferred hotel directly and please book your stay using the keyword ‘HOTELBOX hotel voucher’. Have the hotel send you a reservation confirmation after you make the booking. Only then can you use the HOTELBOX hotel voucher.
Important: You need a hotel voucher to enjoy your short holiday. Click on ‘Request hotel voucher’ online at the selected hotel and fill out the request form. You will immediately receive your hotel voucher by e-mail.
+Which hotels can I book?
All hotels are available online on this website here
. Different offers are available depending on the season, holiday region and theme and hotel category. Please note that capacities may be limited on especially popular dates such as Easter, Christmas or during school holidays.
+Why is the hotel I had chosen no longer in my selection?
The hotel offer is constantly updated and extended or changed depending on the season. Likewise, existing hotels are temporarily (due to full capacity) or permanently removed from listing and replaced by other hotels.
+How much will my hotel break cost?
Your HOTELBOX voucher will pay for your room. The meal voucher will be used to pay for the breakfast and dinner, which is compulsory. Should the cost of breakfast and dinner exceed the value of the meal voucher, then the difference is payable by you to the hotel directly at check out. The price for breakfast and dinner varies depending on the hotel. Refunds will not be issued for any unused portion of your meal voucher.
+How do I pay for the hotel stay?
The Hotel accommodation is paid for using your HOTELBOX voucher. Breakfast and dinner, which is compulsory can be paid for using the meal voucher. Should the cost of breakfast and dinner exceed the value of the meal voucher, then the difference is payable by you to the hotel directly at check out. The price for breakfast and dinner varies depending on the hotel.
+Can I combine HOTELBOX vouchers for a longer stay?
Yes, depending on the hotel, 1or 2 to a maximum of 6 nights can be booked using HOTELBOX hotel vouchers. When you submit your reservation enquiry, you will receive information on how many nights can be booked in the respective hotel using HOTELBOX hotel vouchers.
+Can in enquire with several hotels simultaneously?
Yes, you can send multiple enquiries online at the same time. As soon as you accept an offer and book your short trip, the other enquiries are blocked.
+There is no response to my booking request. What shall I do?
If you do not receive a response within 48 hours, please contact email@example.com and we will assist you.
+Can I travel alone?
The voucher benefits are generally valid for 2 people and are based on the corresponding agreements with our partner hotels. Bookings for single persons are at the discretion of the respective partner hotel - please clarify this directly with the hotel. In addition, we point out that the hotel may charge an extra charge for a single room. This may vary depending on the hotel.
+Can I take my children along?
You are welcome to take your children along and include them in the booking, as long as the option is available at the respective hotel.
+Can I take my pet with me?
Pets are allowed in a lot of hotels. Please contact the respective hotel. Please note, however, that pets are generally not allowed in the catering and spa areas for hygienic reasons.
+When can I check into my room? And how long can I stay in my room on the departure day?
The check-in and check-out times vary from hotel to hotel. Please contact your selected hotel.
+I have particular health-related needs. Are special requests possible? (e.g. gluten-free dishes, feather-free pillows, etc.)
The hotels always strive to fulfil your requests. Many hotels offer rooms suitable for allergy sufferers, gluten-free menus or lactose-free food, for example. Please clarify your specific requests directly with the selected hotel.
+Are there any fees for booking?
No, there are no additional charges, such as booking fees, etc.
+I’d like to cancel my hotel stay. What shall I do?
Please inform the hotel as soon as possible that you will not be able to commence your holiday. The cancellation terms of the respective hotel or country apply.